Assessment Center is a standardized evaluation of behavior based on multiple evaluation tecnhiquies including various types of job-related simulations, and sometimes interviews and psychological tests. Job simulations are used to evaluate candidates on behaviors relevant to the most critical aspects (or competencies) of the job. By observing how a participant handles the problems and challenges of the target job, assessors get a valid picture of how that person would perform in the target position. Since this practice is common and widely used by the recruiters, chances are you would encounter this evaluation at some point in your life.
We divided the article into two sections — today we will review the typical individual tasks that are most oftenly used in the assessment centers, and in the next article we will explain how to best handle the group tasks.
What does the procedure look like?
A traditional assessment center involves six participants and lasts from one to three days. The participants go through different simulations while are observed by assessors (usually three line managers). Assessors observe different participants in each simulation and take notes on special observation forms. After participants complete their individual and group tasks, assessors spend one or more days sharing their observations and agreeing on evaluations. The final report written by the assessors, details participants’ strengths and development needs, and evaluates their overall potential for success in the target position.
Individual tasks
Individual exercies in the assessment center tests the way you perform different types of tasks. They also test your communication and presenting skills, as well as an ability to prioritize (through so-called «inbox tasks»). Below you will find the types of individual tasks and the ways to handle them best.
The self-presentation
Are you a great self-presentor or an awkward self-promoter? Self-presentation is one of the standard elements in the assessment center.
You are usually given 1 to 5 minutes to prepare (sometimes you’re not given any preparatory time at all), and about 3 to 10 minutes to speak. Initially, the company representatives will introduce themselves and present the company to you. You have to carefully listen to what they say. Such information will be very useful as you will learn about the company philosophy, staff members and important names that you should remember. Do not be afraid to ask questions in the end. This will demonstrate your interest in the company, and your ability to listen — ask about what hasn’t been said yet or what wasn’t clear to you.
Following the company’s presentation, you will be the one to present. This can be a partner presentation, group presentation or a self-presentation. As in many things in life, the first impression is crucial. Don’t be glued to the standard, choose a creative introduction instead, which will make you stand out compared to your competitors. For example, talk about your hobby that highlight qualities relevant to the job. Creativity will catch everyone’s attention, giving you a huge advantage. Use the tools available to you, e.g. flip chart for a few phrases or titles, or the projector for a PowerPoint presentation. Give your self-presentation some visual support with the help of small drawings, sketches or diagrams. Remember — there’s no limit to imagination. Remember that your motivation for the job is also very important. Summarize in a few sentences why you’re the right person for the job.
The best tip about self-presentation is to practice in advance. As you usually don’t get too much time to prepare during the assessment, think about the structure and the «red thread» of your speech and make sure to follow it during your presentation.
The case study
What is being tested with the case study task are your technical skills and how you make decisions in difficult situations. A particular challenge is the time pressure. With proper preparation, though, no situation is hopeless.
The task usually takes 20-30 minutes. Your goal would be to professionally solve a complex problem in a given period of time. Make sure to carefully read and then follow all the instructions provided to you. If you are given several smaller tasks, create a short timeline listing how much time you will spend on each task, and then follow the schedule. For each task, deliver a few good solutions, and then move on to the next problem. Focus on just one thing at a time. Don’t forget to put all your solutions to the paper immediately, otherwise you might forget them.
The inbox exercise
The goal of this task is to see how you prioritize tasks and work under time pressure. It also tests if you are able to concentrate and think analytically. The task typically lasts about an hour. You will be given about 15-20 documents to be processed within this period of time. Each document contains its certain conditions that need to be taken into account, as well as a fixed deadline. These conditions may overlap, so you are forced to set priorities. You have to decide which tasks are immediate, which of them could be delegated and which can be disregarded. Under certain circumstances, your work is disturbed by additional factors such as telephone calls. You would be asked to write down the decisions you’re making and explain the way you set priorities.
Start this exercise with quickly going through the whole list to get an initial impression. What we mean by quickly is actually super quickly. Your goal is to separate important tasks from the unimportant ones. The second step will be to sort the important tasks according to their urgency. Important and urgent work should be done immediately, and by you, with no delegation. Important tasks that are not so urgent can be moved to another date. The urgent tasks that are not very important can be delegated. All unimportant and not urgent tasks should be moved to a later date.
The essay
You will be given about an hour to write an essay on a given topic. This is done to evaluate your writing abilities and communication skills. The essay topics may be very different but in general, they can be divided into three groups of subjects: your reasons for applying, career-related topics and general topics, such as economy, society and politics. The essays should be handwritten so practice your handwriting, especially if you have forgotten how to hold a pen, which sometimes happens to our generation. Make sure to write in large enough font so the assessors can at least read read your essay. Insert paragraphs and page numbers to make it look neat. Create a cover page and maybe even a table of contents for your article, because it can better orient the reader. Avoid complex sentences and do not use too many technical terms. Remember that you can score points not only with the content but also with the readability of your article!
The assessment center test
The Assessment Center Test evaluates your intelligence and personal qualities. It might take a form of a tricky questionnaire, IQ-test, math problem, or a psychological test. You may be asked questions like “What sort of work did your parents do?”, or “What professional and personal goals do you have?”. Sometimes you have to finish a sentence that begins with “I’m afraid of …” or “It annoys me when …”. It is often argued that the results of intelligence tests should be treated with caution as their validity is in question but still, they do not come out of fashion and if you undergo the assessment, you have very high chances of being asked to take some sort of test.
Before you start with the test, again try to understand what kind of test this is. When you understand the task, proceed with caution, and stay calm, and focused.
Our general recommendation for any assessment processes that you will go through in your life is to carefully prepare at home – learn about the company in details, and then you will be able to use this information during the simulation tasks. Learn about the key people that will be there (if you can find it out in advance) – and address the issues that they work with, when you have a chance. Learn about the general procedures of assessment centers from various sources, and you will feel even more confident because you know what to expect. We hope we were able to provide you with the general information about the main procedures. Next time we will review the group tasks that the recruiters usually give to their future employees in the assessment centers.
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